You can now attend Psychology appointments from anywhere

About our Telehealth Services

What is Telehealth?
Telehealth is a normal Psychologist consultation between a patient (located in a rural or remote area) and an allied health professional (usually in a metro area) using audio-visual software.
What are the advantages of Telehealth?
Every patient’s situation will vary but in general, the benefits of this service are:

  • Better access to specialised care
  • Reduced waiting time for a psychologist appointment
  • Reduced absence from employment commitments
  • Treatment received closer to home
Where are Telehealth appointments held?
The Psychologist will conduct Telehealth appointments from our Toowoomba office.

This service enables clients to be able to attend from anywhere, providing they have access to a computer or smartphone with both camera and microphone that is connected to the internet. If needed, however, clients can access the equipment needed for Telehealth appointments in our Roma office.

Who will arrange my Telehealth appointment?
Our practice had dedicated staff who will arrange your appointment with the Psychologist.
How much will it cost?
Dependent on circumstances at the time of your consultation, a fee will be payable by you; you will then be able to claim the appropriate Medicare rebate. If you are covered under PHN or have a current Health Care Card, no fee will be payable by you.
Who will be present?
Apart from you and the Psychologist, nobody else will be present unless you agree to this in advance. It is your choice whether you agree to have other parties present.

As with face-to-face appointments, your spouse, partner, family or friend may accompany you if you wish. You may also request an interpreter.

How private is Telehealth?
The same privacy and confidentiality requirements that apply to face-to-face consultations apply to video consultations.
What should I do to prepare for a Telehealth appointment?
To get the most from a Telehealth consultation it will help you to follow these simple steps:

  • Arrive at least 15 minutes early to allow for setup time (if attending in our office or elsewhere);
  • Avoid wearing brightly patterned or reflective clothing as this may not show up well on camera;
  • Switch your mobile phone off or on to silent mode;
  • Look at the camera so you can achieve good eye contact with the Psychologist;
  • If you have any questions or need help during the consultation, just ask.
Do I have to participate in a Telehealth appointment?
No. You are able to attend a face-to-face appointment with your Psychologist if you prefer. A Telehealth appointment will only occur if our Psychologist considers it suitable and you are happy to participate.
What if I have special needs?
If you have special needs such as an interpreter or wheelchair, please let our staff know upon booking and we can ensure arrangements are made prior to your confirmed Telehealth appointment.
What happens during a Telehealth appointment?
You and the Psychologist will be on a computer screen at each end of the audio-visual consultation. At the start of the consultation, you will be asked to confirm particulars such as your date of birth, full name, and address.
Will the video consultation be recorded?
No. Our practice does not record Telehealth consultations and we do not give patients permission to make their own recordings of the consultation. If the Psychologist thinks it would be helpful to record particular images during your consultation, they would first need to seek written permission to do so and they would ask you to repeat your consent on camera.
What if I need to cancel my appointment?
If you need to cancel, please provide us with at least 24 hours notice.
If you’d like any more information about our service or to book an appointment

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